FAQs
Questions, answered straight.
Operator answers, no hand-waving. The things brands actually ask before they move their orders to us.
Home / FAQs
Got questions
What brands usually ask before working with Inspire.
Filter by what you're weighing, operations, the platform, or commercials.
What’s the difference between Inspire and a traditional 3PL?
Traditional 3PLs store and ship. Inspire runs the full operating layer, tech-led control through Fusion (inventory truth, order orchestration, performance visibility) plus disciplined execution across warehousing, fulfillment, and delivery. The difference is that Fusion makes everything measurable and auditable, not just physical. You’re not outsourcing a warehouse. You’re adopting an operating backbone.
What is Fusion, and do I need the full stack to use it?
Fusion is Inspire’s proprietary platform, an integrated OMS (order management system) and WMS (warehouse management system), with a finance module on the way, built specifically for multi-channel e-commerce operations in the Philippines. You can license Fusion standalone for tech-led control, or bundle it with Inspire’s warehousing and fulfillment services for a lower platform rate. The model is modular by design, start with control, add execution when you need it.
Which marketplaces and platforms does Fusion integrate with?
Fusion connects to Shopee, Lazada, TikTok Shop, Shopify, and Zalora, giving you one inventory truth across every channel. No more reconciling stock counts across tabs. One dispatch cut-off. One view of what’s actually happening.
How does Inspire handle same-day and next-day delivery in the Philippines?
Inspire operates a dedicated delivery fleet for Metro Manila, with a 4:00 PM same-day dispatch cut-off. Orders staged by cut-off are handed to couriers on time, every day, including peak events like 11.11 and 12.12. Live tracking is available for your customers and reportable for your ops team.
What does inventory accuracy actually mean, and why does it matter for Shopee and Lazada SLAs?
Inventory accuracy measures how closely your system stock count matches your physical stock. Inspire runs at 99.8% inventory accuracy with free quarterly cycle counts. On Shopee and Lazada, inaccurate inventory leads directly to oversells, cancellations, and platform penalties, which hurt your seller rating and trigger SLA reviews. Accurate inventory is the foundation everything else runs on.
Can Inspire handle peak events like 11.11, 12.12, and major campaign days?
Yes, peak readiness is a standard part of how Inspire operates, not a special request. Fusion’s control layer gives us visibility into incoming order volume before it hits the floor, and our ops teams run to pre-defined SOPs for peak days. The goal is that a 10x spike looks like a busy Tuesday, not a crisis.
What does “modular e-commerce backbone” actually mean?
It means you can adopt Inspire in phases, based on where you actually need control. Start with Fusion for tech-led visibility and inventory truth. Add warehousing and fulfillment when execution becomes the bottleneck. Add same-day delivery when speed becomes a CX requirement. You’re not locked into a one-size-fits-all contract, the backbone grows with your complexity.
Is Inspire only for international brands expanding into the Philippines?
No. Inspire works with both international brands entering PH (who need execution that’s auditable and HQ-safe) and local PH brands scaling up (who need to stop firefighting and build a reliable ops rhythm). The difference is where you start, but both end up in the same place: execution that holds under volume.
Where are Inspire’s warehouse facilities located?
Inspire operates 3 warehouse facilities across approximately 7,000 square meters in Metro Manila, Philippines. Primary facility: Warehouse 5, C Teknik Industrial, 143 P. Gregorio Street, Valenzuela, Metro Manila 1442.
How do I get started?
The easiest first step is a conversation. Tell us where you are, expanding into PH, scaling in PH, or evaluating Fusion as a standalone platform, and we’ll map the right entry point. Reach out directly at support@inspiresolutions.asia, or book a 30-minute discovery call.
The short version of “how do we start?”
From first call to first dispatch.
Step 1 · 30 min
Discovery call
Tell us what you sell and your volumes. We show you exactly how your orders would run on Fusion.
Step 2
Custom quotation
We build a proposal tailored to your operation, channels, volumes, cut-offs, and SLAs.
Step 3 · up to 7 days
Onboarding & go-live
Stock in, channels synced, the floor executing to standard, usually live within 7–10 days.
Still curious? Ask an operator.
A 30-minute discovery call, we'll show you exactly how your orders would run.
Schedule a meeting